 They are friendly and helpful. I am even a petclub member. Good for the beginners. The only downfall after I have been in the hobby for a while, I learned that they are extremely expensive. Their price is quite high compared to other stores though for members you get 10%, it is still expensive. Shop around is all I could say. Ramon 23:43:21 10/13/2010 |
I spent $116 11/02 which included a lifetime membership to Birds & Beast. 11/03 I went back to Birds & Beast for another newt, ended up buying a pleco, another plastic plant and I also bought a Butterfly Fish – which is a $20 fish. So when I go into Birds & Beast on Wed. evening with the body of the Butterfly Fish & a sample of water the kid who sold me the newt on Sat. told me that my water was too high in 1 chemical. Then another kid comes over and tells me that because my water hasn't "cycled" they would not give me my money back. The kid I talked to on Sat. knew I had just put up the tank, the woman on Sunday when I was spending another $40 didn't even ask. If I had known that my tank needed to be set up at least 6 - 8 weeks before adding that kind of fish - I never would have bought it. I am out not just the $20 I spent on that fish but I am also out the money I paid for a lifetime membership for a place that I will NEVER shop at again because of this poor customer service. Sharon 09:48:23 11/06/2008 |